Introduction
At Elcovita, we are dedicated to providing high-quality products related to healthy sea water. We understand that sometimes returns or exchanges are necessary. This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges, in compliance with European consumer protection laws.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unused, and with all original packaging and tags attached.
How to Return an Item:
- Contact our customer service team via chat or email us to initiate a return. Please provide your order number and reason for return.
- You will receive a Return Merchandise Authorization (RMA) number and instructions for returning your item.
- Pack the item securely and include the RMA number inside the package.
- Ship the item to the provided return address. Return shipping costs are the responsibility of the customer unless the item is defective or there was an error with your order.
2. Refunds
Processing Refunds:
- Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
- If approved, we will process your refund within 14 days.
- Refunds will be issued to the original payment method. If this is not possible, we will contact you to arrange an alternative method.
Refund Amount:
- Refunds will include the cost of the returned item(s) and, if applicable, the original shipping cost.
- Return shipping costs are non-refundable unless the item is defective or there was an error with your order.
3. Exchanges
Eligibility for Exchanges:
- Items must be in their original condition, unused, and with all original packaging and tags attached.
How to Exchange an Item:
- Contact our customer service team via chat or email us to request an exchange. Please provide your order number and reason for exchange.
- You will receive instructions for returning the item and details about the exchange process.
- Pack the item securely and ship it to the provided return address.
4. Defective or Damaged Items
Reporting Defective or Damaged Items:
- If you receive a defective or damaged item, contact our customer service team via chat or email at support@elcovita.com within 7 days of receipt.
- Provide your order number, a description of the defect or damage, and, if possible, photos of the issue.
Resolution:
- We will assess the issue and offer a suitable resolution, which may include a replacement, repair, or refund.
- If a return is necessary, we will provide instructions and cover the return shipping costs.
5. Contact Us
For any questions or assistance with returns, refunds, or exchanges, please contact our customer service team via chat, WhatsApp, or email us.
This Refund and Return Policy was last updated on August 1, 2024.
