Introduction
Welcome to Elcovita. We are dedicated to safeguarding your privacy and ensuring that your personal information is managed securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
Personal Data:
When you create an account, place an order, or subscribe to our newsletter, we may collect the following personal data:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (processed securely via our payment provider)
Non-Personal Data:
We also gather non-personal data to enhance our services, including:
- Browser type
- Operating system
- IP address
- Pages visited on our site
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send updates about your order
- Improve our website and services
- Send marketing communications (if you have opted in)
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To fulfill our contract with you (e.g., processing orders).
- Legal obligation: To comply with legal requirements (e.g., tax laws).
- Consent: For sending marketing communications (you can withdraw consent at any time).
- Legitimate interests: To enhance our services and website.
4. Data Sharing and Disclosure
We may share your information with third parties under the following circumstances:
- Service providers: We may share data with companies that perform services on our behalf, such as payment processors and shipping companies.
- Legal requirements: We may disclose information if required by law or to protect our legal rights.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.
6. Your Rights
Under the GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain circumstances.
- Restriction: Request restriction of processing your data.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to the processing of your data in certain circumstances.
- Withdrawal of Consent: Withdraw your consent for processing your data at any time.
To exercise these rights, please contact us at.
7. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
8. Cookies
Our website uses cookies to enhance your experience. For detailed information on the cookies we use and your choices regarding cookies, please see our [Cookie Policy].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
This Privacy Policy was last updated on August 1, 2024.
